Although I did not allow Zach to take a call, I did let him open 1 case by processing an email request for an Outlook issue. I have to say, he was better at following directions than.. hmmmm ...70 % of the people I assist over the phone.
I was going to have Zach go into the office in D.C. with his dad later, but that would mean I would have to take the twins and go pick him up this evening. I would rather have his help here. In my opinion, I am still "on the job"!